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Two men assess minor damage between a red and a white car on a street. One man points at the cars while the other holds his head with one hand. Trees are visible in the background.

Dealing with insurance adjusters after a car accident can feel overwhelming, especially when you’re trying to recover from injuries and move forward. At Burnside Law Firm, we understand the complexities of handling insurance claims and are here to guide you every step of the way. With over 50 years of collective experience and accolades such as Georgia Trend Legal Elite, Martindale-Hubbell’s AV Preeminent Rating, and Super Lawyer recognitions, our attorneys have helped countless accident victims in Augusta, GA, avoid common pitfalls and secure fair outcomes.

In Richmond County alone, more than 6,000 car accidents are reported annually, with a significant number resulting in injuries. Navigating the aftermath of these collisions requires strategic handling of insurance claims to ensure you receive the compensation you deserve.

1. Understand the Role of the Insurance Adjuster

Insurance adjusters work for the insurance company—not for you. Their goal is to save money for their employer, often by minimizing or denying payouts. While adjusters may come across as polite and sympathetic, their ultimate objective is to protect the company’s bottom line. At Burnside Law Firm, we understand the tactics adjusters use and work to ensure your rights are upheld.

2. Avoid Admitting Fault

Georgia operates under a modified comparative negligence system. This means that if you are found more than 50% at fault for the accident, you will not be eligible to recover compensation. When speaking with an insurance adjuster, avoid admitting fault or making speculative statements like “I didn’t see them” or “I might have been distracted.” These comments can weaken your claim. Let our attorneys handle these conversations to avoid unintentional errors that could jeopardize your case.

3. Never Accept the First Settlement Offer

Insurance companies often present lowball offers, hoping accident victims will accept quickly without realizing the true value of their claim. According to a recent study, initial settlement offers are often 40% lower than the amount a victim could recover with proper legal representation. At Burnside Law Firm, we’ve helped Augusta residents recover compensation that accurately reflects their medical bills, lost wages, and pain and suffering.

4. Document Everything Thoroughly

Documenting the accident is critical to the success of your claim. This includes:

  • Photos of vehicle damage, the accident scene, and any visible injuries.
  • A copy of the police report (available through the Richmond County Sheriff’s Office or Georgia Department of Public Safety).
  • Medical records and treatment receipts.

Augusta’s busy areas like Gordon Highway and Washington Road often see higher accident rates, making detailed documentation particularly important for building a strong case in these high-traffic zones. Our attorneys can help you organize and present this evidence effectively.

5. Consult an Attorney Before Making Statements

Insurance adjusters may request a recorded statement under the guise of resolving your claim quickly. However, these statements are often used to minimize payouts. It’s always in your best interest to consult with an experienced car accident attorney first. At Burnside Law Firm, we act as your advocate, ensuring your words are not taken out of context or used against you.

Why Augusta Residents Choose Burnside Law Firm

At Burnside Law Firm, we’ve built a legacy of trust and success in Augusta, GA. Our attorneys’ accolades include Georgia Trend’s Legal Elite, Martindale-Hubbell’s AV Preeminent Rating, and recognition as “Lawyer of the Year” for personal injury litigation. With decades of experience, we’ve handled a wide range of car accident cases and have helped countless clients avoid the pitfalls of dealing with insurance adjusters alone.

FAQs About Dealing With Insurance Adjusters

Q: Should I speak directly to the other driver’s insurance adjuster?

A: No, it’s best to refer them to your attorney. Speaking directly with the other party’s adjuster can result in unintentional statements that hurt your claim.

Q: How long do I have to file a car accident claim in Georgia?

A: The statute of limitations is two years from the date of the accident. However, starting the process sooner allows for better evidence collection and a stronger case. 

Q: What if the adjuster denies my claim?

A: A denied claim doesn’t mean the end of your case. Our attorneys can investigate the denial, gather additional evidence, and pursue fair compensation.

Let Burnside Law Firm Handle the Insurance Adjusters for You

If you’ve been in a car accident in Augusta, let Burnside Law Firm protect your rights and secure the compensation you deserve. With over 50 years of collective experience and an award-winning team, we are here to take the burden off your shoulders. Contact us today for a consultation and let us fight for you.

Posted on behalf of Burnside Law Firm LLP

Contact Us

Augusta

2919 Professional Pkwy

Augusta, GA, 30907

Phone: (706) 432-8320

Athens

325 North Milledge Avenue

Athens, GA, 30601

Phone: (706) 227-4264

We have recovered tens of millions in settlements and verdicts

The attorneys at Burnside Law Firm LLP have over 30 years of collective experience handling personal injury claims. Over that time, we have helped hundreds of injured people recover the compensation they deserve and need in order to begin putting their lives back together. This list is just a sample of the recoveries we have obtained for some of our clients here and during our time at our former firm, Burnside Wall LLP. Obviously, success in obtaining significant judgments and settlements for other clients is no guarantee of success in your case. Each case must be evaluated and handled based on the individual merits of that particular case. To discuss the facts of your case and learn more about your legal rights, contact one of the personal injury attorneys at Burnside Law Firm LLP for a free initial consultation.

Commercial Vehicle/Death

$6,000,000

Auto Accident/Death

$5,000,000

Workplace Accident/Leg Injury

$1,800,000

Medical Malpractice/Surgery Complication

$1,000,000

Medical Malpractice/IV Procedure Error

$1,000,000

Premises/Fall

$700,000

No fee unless we win

Meet The Team

Thomas R. Burnside III Personal Injury Attorney

Thomas R Burnside III

Thomas R. Burnside III is a personal injury lawyer who focuses his law practice on the representation of individuals who have suffered injury as a result of automobile collisions, trucking accidents, medical malpractice, work related accidents or other causes. With over 20 years of experience in personal injury law at both the trial and appellate court levels, Attorney Burnside has represented people with brain and head trauma...

Meet Thomas Burnside
Garon Muller Personal Injury Attorney

Garon Muller

Garon Muller is a trial lawyer who focuses his law practice on the representation of individuals who have been seriously injured or damaged through the negligence or recklessness of others, including automobile collisions, workplace injuries, premises injuries, or defective products. Before beginning his practice in the representation of injured individuals, Mr. Muller served the community as an Assistant District Attorney...

Meet Garon Muller
Robert MacGregor

Robert MacGregor

Robert MacGregor is an experienced trial attorney licensed to practice law in Georgia and South Carolina. At the Burnside Law Firm, Robert devotes his practice to protecting the rights of individuals who have been injured because of someone else’s carelessness, negligence, or recklessness and represents those who have been injured in automobile collisions or tractor-trailer accidents; because of a slip and fall; and in other general negligence actions.

Meet Robert MacGregor

Ashton Revollo

Ashton is a trial lawyer in Augusta, GA who focuses his law practice on the representation of individuals who have suffered serious injuries or damages due to the negligent or reckless conduct of others, including automobile wrecks, job-related accidents, unsafe premises, or defective
products. Before beginning his practice, Ashton obtained his J.D., at Emory University School of Law, where he gained valuable courtroom experience as an intern assisting the District Attorney for DeKalb
County. After his time at Emory, Ashton received experience as a trial attorney at a respected personal injury firm in Atlanta before moving to Augusta. Over the course of his career, Ashton has assisted deserving clients in recovering millions of dollars in injury cases throughout Georgia.

Meet Ashton Revollo

Our Client Testimonials

Our Client Reviews

Burnside Law Firm

5.0 / 5.0

Based on 38 reviews

Erin Wren

After my car accident they helped me every step of the way! They were up front and answered any questions I had! They negotiated the insurance and got a higher settlement than was offered! I would definitely use them again!

Debbie Walker

In November 2017, I was in a car accident and I decided to seek out legal assistance. I chose to go with Burnside Law Firm, LLP because of their five star rating. My inital consultation was with attorney, Mr. Garon Muller. I knew immediately that I wanted Mr. Muller to take my case. His professionalism and expertise in personal injury made my decision easy. Mr. Muller maintained his professionalism throughout my case. He kept me updated on a regular basis via telephone or email. He was always available to me when I call. I did not have to wait 24 hours to get a call back from him. I would greatly recommend Mr. Muller and the Burnside Law Firm, LLP.

Rick Estep

Burnside Law Firm is who you want to represent you. Mr. Muller came to our house for a free consultation without hesitation. He guided us and overcame every obstacle we encountered. He secured the maximum insurance limits for us and we couldn't be more happy. If you are injured, DO NOT attempt to recoup compensation without the expertise of a trusted, skilled and able law firm to be your voice. THANK YOU MR. MULLER!!!

Alexander Hughes

Garon Muller with Burnside Law Firm makes client satisfaction his priority. Mr. Muller made sure that I had a lucid understanding during every discussion. He never made a decision without my input and made me feel like we were partners. Garon Muller was very professional and push for the maximum dollar amount from the insurance company. Me and my family considered ourselves blessed to have been represented by Garon Muller with Burnside Law Firm. We highly recommend Garon Muller and Burnside Law Firm! Burnside Law Firm staff are exceptional and exceeded our expectations.

Lynn Eldridge

I have known the Burnside family for many years. Recently Thomas was most helpful in getting my check following an auto collision. I highly recommend their firm.

Damien Williams

I definitely felt comfortable in there hands really good people.

Jacob Clements

Very very good law firm. Went above and beyond to make things right. Highly reccomend.

Barbara Huskinson

Burnside Law did what they said they would do. Garon Muller was great in communicating and looked out for my best interest in getting what was fair in my settlement. I would recommend Burnside to anyone.

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    Augusta

    2919 Professional Pkwy

    Augusta, GA, 30907

    Phone: (706) 432-8320

    Athens

    325 North Milledge Avenue

    Athens, GA, 30601

    Phone: (706) 227-4264